White Dutch Studio Shop Policies

Privacy

Your privacy is important to me. All information collected is only used for the purpose of processing your order. I will never give out or sell any of your information to a third party, or record any transaction details.

I may use your White Dutch print for promotional purposes. 

 

Approvals 

Please make sure you have double checked all names and dates before you submit your order. Prints are not sent to you for approval. When you do receive one of these prints for approval, you are entitled to one round of changes before I send to print. Additional changes will be charged.

 

Exchanges

I do not accept exchanges for change of mind or order mistakes. I will replace items if they are not as per order due to a fault by me. Please contact via email with proof of fault by providing a photograph of the item. When an item is incorrect due to the fault of the customer, you will need to purchase a replacement.

PLEASE make sure you have double-checked all words and dates before you submit your order.

Unfortunately I cannot take any responsibility for lost or damaged mail once it has left my hands. Signature upon delivery not required.

 

Postage

Standard Prints:
Sizes A5-A3 prints will be posted within the week. Anything larger than A3 size needs to be printed, so please allow up to three weeks turnaround on these - excluding postage - which is approximately 7-10 business days.

 

Custom Prints:
Please allow up to three weeks turnaround on these - excluding postage - which is approximately 7-10 business days - for prints that require approval please allow longer. 

Postage is FREE Australia wide. Please allow 7-10 business days for delivery within Australia. All parcels are posted from Geelong, Victoria, Australia.Please email us at enquiries@whitedutch.com.au for International shipping costs.

All items are sent via regular mail with Australia Post. They are packaged using a boarded envelope or cylinder for larger prints to prevent items from being damaged in transit. Once your order has been shipped, we can accept no responsibility for loss or any damage to your package.

I take no responsibility if an item does not arrive to you in time if needed for a gift or birthday party when this date is within the 3 week turn around or just outside of this time. You must allow shipping time from the 3 week it may take to ship your order.

You may upgrade your shipping to Express Post which will provide a tracking number and will cut the transit time to just 1-3 days within Australia. This, however, will still only be sent after the 3 week turnaround so please keep that in mind. Please email enquiries@whitedutch.com.au to arrange this before purchasing.

 

Packaging

To make sure you receive your prints in the best possible condition they can be, all prints smaller than A3 are posted flat in a boarded envelope in a plastic sleeve. Large letter posters are wrapped in paper and posted in cylinders.

 

Competitions

Spam accounts are not eligible for competition entry on any of our social media pages, as determined by White Dutch Design Studio.

 

Stock

All prints are printed on Hahnemuhle FineArt Archival paper. 
 

Colours 

Colours may appear different in print as they do on screen - I of course endeavour to try and show all colours in true form. Please be aware that some prints are pale in colour and do not photograph well so I may darken a little for Social Media.